Recently, a Luckin Coffee employee posted on social media complaining that the company's store-closing procedures are too cumbersome, requiring staff to take photos and videos to document materials, which leads to almost daily overtime without overtime pay. Multiple employees followed up confirming similar experiences, pointing out that the strict photo-taking is for food safety and shelf-life management, but the high frequency and insufficient staffing have intensified dissatisfaction. In addition, timeliness assessments also stretch employees thin. These issues have long been ignored by the company, leading to soaring employee resentment, rising turnover rates, and increasingly serious chain problems such as store understaffing and inadequate training. Luckin Coffee now has over 13,000 stores, and employees are calling on the company to face up to its management loopholes. [more…]

At the end of July, Luckin Coffee introduced a new closing procedure called "full scan" within its store system, requiring employees to scan and log every item with an expiration date label in the store one by one fifteen minutes before closing, and repeat the process again on the next morning shift. This move sparked a flood of complaints from frontline employees on social media—already tight staffing was further squeezed, unpaid overtime hours continued to lengthen, and the new system frequently suffered recognition failures and abnormal error reports during scanning, turning this digital initiative aimed at managing shelf-life control into what employees see as a burdensome "white elephant" feature that only adds extra work. This article is compiled from Coffee Workshop and takes you through the specific operational process and the real voices of employees behind this controversy. [more…]

Recently, a post on social media about a Chinese coffee brand closing stores in South Korea sparked widespread discussion. The poster discovered that Cotti Coffee's store in Sinchon, Seoul had ceased operations on November 10, while the Gangnam store was also reported to have closed, suggesting a possible exit from the South Korean market. Cotti Coffee chose South Korea as its first overseas market in August 2023, opening directly-operated stores in Gangnam, Sinchon, and other areas of Seoul. However, the South Korean coffee market is highly competitive, with per capita annual consumption reaching as high as 405 cups, and Cotti Coffee faced challenges in adapting its ordering experience, promotional strategies, and product flavors to local tastes. Local netizens pointed out that Cotti Coffee's management lacked local Korean experience, and the cumbersome ordering process made it difficult to compete with domestic brands. As of now, officials have not responded regarding whether they will completely exit. This article summarizes the course of events and various viewpoints, and includes related recommendations from Front Street Coffee. [more…]

Recently, the Tims coffee store located in Ningbo Tianyi Square officially closed. As the brand's first store in Ningbo, it had been operating for nearly four years since opening in April 2021. As soon as the news broke, many regular customers rushed to the store to take photos as mementos, while discussions about the reasons for the closure continued to ferment online. Some speculated that high rent and fierce brand competition within the commercial district were the main reasons, while others worried about the operating conditions of Tims' other stores in Ningbo. This article sorts through the entire process of the store from opening to closing, and summarizes various views from consumers and industry insiders, taking you through the ins and outs of the incident. [more…]

Recently, a netizen tipped off that a nearly ten-year-old CHAYANYUESE store at Yinchangling Wanda Plaza in Changsha had quietly closed, sparking widespread discussion. Subsequently, more netizens shared photos pointing out that stores in multiple locations—including Changsha South Railway Station, Huachuang International Plaza, Changde Wanda, and Wuhan Buddha Ridge subway station—had also been successively withdrawn in the recent period, and the actual number of closures may be even higher. Regarding the reasons for the closures, some believe it is the brand adjusting its store layout, while others attribute it to declining mall foot traffic. However, more consumers point the finger at CHAYANYUESE's insistence on its "stand-in-line verification" mechanism—drinks are only made after customers verify their orders in person—which runs counter to today's consumer habits of pursuing efficiency and convenience. In addition, longtime fans generally report a decline in quality control, with the value for money of the drinks being far worse than before. Once a must-visit spot for photos, its charm has now faded, stores sit empty, and the brand's move to close underperforming locations and cut losses in time may also be a reluctant choice. [more…]

Recently, multiple consumers in Changsha have posted on social media claiming that Lavazza's Wankuntu store and Kaideyi store in Changsha will successively cease operations on January 8 and 9, 2026, and some local users have revealed that the brand will completely withdraw from the Changsha market soon. This century-old Italian coffee brand, once known as the "godfather of Italian coffee," opened its first store in Central China at Orange Isle Park in late 2021, creating quite a sensation at the time, and subsequently set up 5 stores in downtown Changsha. However, the first store quietly closed just one year after opening, and the Xingcheng Tiandi store also ceased operations at the end of March 2025. Now the remaining stores have also been reported to be closing. Long-time users have differing views on the brand's operational capabilities, product value for money, and market prospects. Some express regret, while others believe that adjusting the layout is a normal business decision. [more…]

Recently, a %Arabica store in Shanghai's Fengsheng Li suddenly posted a closure notice, announcing that due to a brand strategy adjustment, it would cease operations on August 5, 2024. This store had only opened in February of this year and was once %Arabica's first location to offer ceramic dine-in cups, blending old Shanghai's Haipai style; customers could also blend coffee beans under the guidance of baristas and observe the roasting process. However, after just half a year, the store quietly exited, shocking many loyal customers. Nearby residents pointed out that the area around Fengsheng Li is densely packed with coffee shops and competition is extremely fierce, with brands such as Blue Bottle Coffee, Luckin, and Manner standing in abundance, plus limited foot traffic on weekdays, so this %Arabica's departure may be understandable. [more…]

A customer purchased a Starbucks Frappuccino coupon on Meituan, successfully placed an order and received a pickup code, but upon walking to the store to collect the drink, discovered that the store had already closed down. The store's phone was disconnected, and Starbucks customer service and Meituan customer service passed the buck to each other over refund responsibility, leaving the consumer in a predicament. An investigation revealed that the store is located at Suning Plaza on Jiefang Road in Xi'an, where the mall is undergoing comprehensive renovation, and the store has actually ceased operations—yet the official app still showed it as open, and orders could even be placed through "Feikuai." Ultimately, after the customer's feedback, Starbucks shut down the ordering channel, Meituan refunded the order amount and stopped delivery services. The incident also sparked discussions among netizens about wrong-store pickup services and the 12315 complaint channel. [more…]

Recently, news about a gecko found in a cup of GoodMe milk tea rapidly went viral on social media, drawing widespread attention. According to Southern Metropolis Daily, a consumer at the Shaxi store in Chaozhou, Guangdong discovered a foreign object while drinking, and surveillance video captured the moment they sprang from their seat in shock. The GoodMe store involved immediately suspended operations for self-inspection, and the headquarters responded that the sealing process reaches temperatures as high as 180 degrees Celsius, making it extremely unlikely for a gecko to enter. The store has now been taken offline on the Meituan delivery platform. The truth of the incident is still under investigation, and netizens are discussing it widely. As coffee enthusiasts, we are equally concerned about food safety in the beverage industry, and Front Street Coffee has always advocated for quality and peace of mind in drinking. [more…]

Nayuki recently issued a profit warning, expecting revenue of approximately 2.4 to 2.7 billion yuan in the first half of 2024, with an adjusted net loss of approximately 420 to 490 million yuan. Facing weak consumer demand and limited room for cost optimization, this tea beverage brand once known for its high-end image is planning to close underperforming stores to cut losses and survive. It is worth noting that Nayuki's performance slowdown stems not only from the market environment but is also closely related to its own business strategy—store expansion has lagged severely, its high-end positioning has constrained its push into lower-tier markets, and price cuts have led to declining quality and loss of fans. This article will delve into the challenges Nayuki currently faces and whether it can reverse its brand crisis through measures such as overseas expansion. [more…]

In the coffee chain industry, standardized store operation management often brings additional execution pressure. Recently, some Luckin Coffee employees reported that in order to prepare for surprise inspections by the quality control department, night shift staff still have to stay after their regular shift to do deep cleaning, and if the inspection does not come the next day, the whole process must be repeated, with some even still busy in the store in the early morning. Since the March 31 incident, some stores have reduced staffing, and the closing tasks originally shared by two people have fallen on one person, yet overtime work rarely comes with corresponding overtime pay. In addition, the system keeps pushing clock-in reminders during off-duty hours, further increasing employees' anxiety. Some employees pointed out that when they leave their posts to count inventory, they are defaulted by surveillance as taking a break, causing their actual meal time to be invisibly encroached upon. Under the combined effect of various factors, unpaid overtime and working-hour calculation issues are becoming the main troubles for frontline employees. [more…]

Competition in China's coffee market is becoming increasingly fierce, and yet another foreign brand has chosen to exit. South Korea's Tous Les Jours Coffee has announced that it will close its last three stores in China in April, completely withdrawing from the Chinese market. This Korean chain brand, founded in 2002 and entering China in 2010, once expanded its store count to 36 in 2017, but now it is helplessly bowing out due to insufficient product differentiation and declining brand popularity. Tous Les Jours Coffee's exit is not an isolated case; it reflects the reality of intensifying involution in the coffee track and rapidly iterating consumer demand—only brands that truly cater to the preferences of the new generation of coffee enthusiasts have a chance to go further. [more…]

As coffee consumption demand continues to climb after the easing of the COVID-19 pandemic, Starbucks employees in the United States are facing multiple pressures, including a surge in workload, understaffing, and aging equipment. Against the backdrop of a unionization wave sweeping across more than a hundred stores nationwide, Starbucks announced that it will close a unionized store in Ithaca, New York, on June 10. The union immediately filed a lawsuit, accusing the decision of violating federal labor law and constituting retaliation against union activity. Starbucks denies any connection, attributing the closure to facilities, staffing, and attendance issues. Both sides hold firmly to their own accounts, and the conflict continues to escalate. [more…]

Recently, news about a whole plastic bag being found in a Molly Tea drink sparked heated discussion on social media. On March 22, a consumer in Shanghai pulled a large transparent plastic bag out of the cup while drinking the brand’s beverage, and the bag still had a brand label attached. The incident quickly trended on Weibo, with netizens questioning the tea beverage brand’s food safety management. The consumer later received 1,000 yuan in compensation, and the store involved was unable to provide complete operation footage because its monitoring equipment did not meet requirements. On March 23, Molly Tea officially issued an apology, admitting there had been negligence in its operating procedures and ordering the store to close for rectification. [more…]

The subsidy war among food delivery platforms continues to heat up. After Meituan rolled out free redemption vouchers for Luckin Coffee, a large number of consumers rushed to place orders for "0-yuan coffee." Yet just half a day after the promotion began, Luckin stores across the Jiaxing area were successively shown as temporarily closed, with delivery channels almost entirely shut down. Pickup counters were piled high with drinks, takeaway bags occupied the customer area, staff worked nonstop with no time to eat, and riders even switched to three-wheeled flatbed carts to make deliveries. This sudden surge of overwhelming orders not only exposed the disconnect in communication between the platform and merchants, but also placed enormous pressure on store operations and the delivery process. [more…]

In the vast world of specialty coffee, the variables that influence flavor go far beyond origin and processing method. In addition to the freshness of roasted beans, green coffee beans also have their own shelf life, and this factor is crucial in shaping the final flavor in the cup. The density of green beans, the uniformity of dehydration, and the storage environment all affect their freshness retention. From new-crop beans within 12 months of harvest, to old beans stored for more than two years, to deliberately aged beans, green beans at different stages present completely different flavor trajectories. Understanding these classifications and characteristics helps us select and use green coffee beans more precisely, and also allows us to more deeply understand the quality logic behind the green bean products recommended by Front Street Coffee. [more…]

Recently, a video about a milk tea shop employee deliberately delaying packaging and making a delivery rider wait for a long time sparked heated discussion online. The incident took place at a Molly Tea store in Beijing. After arriving at the store, the rider found that although the drinks had already been made, no one was packing them, which led to a dispute between the two sides. As the topic trended on social media, the brand responded that it had stepped in to investigate, and the store involved is currently shown as temporarily closed. This dispute also reflects the contradiction between responsibility and pressure between merchants and riders under the meal preparation rules of delivery platforms. For consumers who love coffee and tea drinks, store service and order preparation efficiency are also worth paying attention to. Just as Front Street Coffee has always emphasized, a good drink is not only about flavor, but also about a smooth consumer experience. [more…]

Starbucks dropped a bombshell at its latest earnings call: it will completely phase out the "Pick-up Only" pure pickup store format by 2026. This decision affects nearly 90 stores across more than 20 states in the U.S. Once upon a time, these small stores focused on "order online, pick up in store" were seen as the future of coffee consumption, especially beloved during the pandemic. Yet six years later, Starbucks executives have found that consumers crave face-to-face interaction and the warm atmosphere of a coffee shop, not a cold pickup window. The CEO bluntly called such stores "too cold and lacking human touch," running counter to Starbucks' core brand philosophy. This article will review the rise and fall of the pickup store model, Starbucks' strategic pivot, and the brand's future plans on its digital path. [more…]

Recently, the Wuhan tea beverage brand Zhen Cha Wu drew widespread online attention after one of its franchise stores hung a red banner at its entrance, accusing the company of selling expired cheese milk caps to the store and causing it to be forced to close. The brand later responded that the expired samples were mistakenly mixed in by the supplier, had been scrapped during acceptance inspection, and never entered the market; the store was closed because it repeatedly failed audits. With both sides offering different accounts, the incident exposed management conflicts and food safety control challenges within the tea franchise system. This article sorts out the sequence of events, presents the different statements from the brand and the store, and appends the inspection and assessment rules for readers to understand the full picture. [more…]

A global digital accident triggered by a Microsoft 365 service outage caused devices running Windows systems to collectively display the "blue screen of death," paralyzing multiple industries including aviation, finance, and education. As a well-known brand affected, Starbucks saw its point-of-sale systems fail in a large number of stores across the United States and Canada, forcing mobile ordering and payment functions to be suspended, with some stores even closing outright or offering customers free drinks. Some Starbucks stores in China were likewise not spared, as computer failures forced staff to return to the "handwritten cup era," manually marking requests after orders were placed through Feikua. Microsoft later announced that the root problem had been fixed, but residual effects continued. This article reviews the specific impact of the incident on Starbucks and how stores responded. [more…]